Terms and Conditions

All cancellations must be submitted in writing to Peter Stanley Training using the e-mail listed at the bottom of this policy.Cancellations will not be accepted over the telephone.

Cancellation of an order, after the order has been dispatched, will be refunded within 7 days of receipt of the item(s) in good condition and in their original packaging at the offices of Peter StanleyTraining Limited. Post and packing charges are non-refundable.

Return Policy

Peter Stanley Training wants all customers to be satisfied with their purchase, however, if not completely satisfied, kindly return the item(s) within 15 days of receipt of goods and we will credit the customer for the purchase amount of the merchandise in accordance with this policy. Return post and packing and/or return shipping charges, are non-refundable and are the responsibility of the customer.

All returns must be submitted in writing to the Peter Stanley Training using the email listed at the bottom of this policy. Returns will not be accepted over the phone. All returns must include a Return Authorization number provided by Peter Stanley Training.

Returned items must arrive at Peter Stanley Training in the same condition as when they were dispatched to the customer. Item(s) must be packaged appropriately and to the guidelines and specifications of the chosen carrier so as to protect them during shipping. Feel free to call Peter Stanley Training for guidelines as to shipping company guidelines/policy and specifications.

Damages

Deliveries should be thoroughly inspected the moment they arrive. Visible damages (e.g., dented, torn, crushed, etc.) should be brought to the delivery drivers attention and noted on the receipt of goods.

All packing materials must be saved for inspection purposes if damages are noted. Damages must be noted to Peter Stanley Training within 3 days.

We will gladly replace or credit the customer for any losses except for post packing and or shipping charges. In the event the customer fails to notify Peter Stanley Training of any damages within the time frame above, the customer waives all rights to file a claim at a later date.

Terms & conditions

The following terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Description of Products

We will take all reasonable care to ensure that all details,descriptions, images and prices of our products are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Placing an order

When you place an on-line order for the products you have put in your "shopping basket" you are offering to buy them at the price and on the terms in this website. We will send you an e-mail to say we agree to sell and to confirm that we are able to complete the transaction. If we do not accept your order for any reason (see below) we will contact you immediately.

We will not accept orders:

·        if you cannot, or are not willing to, pay by one of the types of payment card listed in this website or if your card issuer will not confirm the payment.

·        Outside of the shipping options via the website

·        We have the right to choose not to accept anyorder.

You can only order using this website at the prices and onthe terms published in it.

Prices and discounts

All prices in this website include UK VAT at 17.5%. The total VAT you have to pay will be shown on your invoice, which we will send to you with the goods along with an e-mail copy.

Please note that the price listed as the total of your order is always the value that you'll be charged. If you have further queries about  the prices please contact us and we will be happy to assist.

UK Delivery

If we accept your order and the item is in stock, we aim to deliver between 4 and 10 working days.

If item is not in stock, we will advise you via email offering a full refund or an optimum time of when the order will be available for delivery.

The goods will be delivered to you by post or by courier parcel service. Goods should normally be delivered to addresses on the UK mainland by first-class post within 5 working days. Delivery to Northern Ireland, UK ,the EU and worldwide may take longer.

The courier or the Royal Mail will not deliver the goods unless someone at the delivery address signs to confirm that the goods have been delivered.

If goods sent by first-class post do not arrive within 7 working days, please contact us at the address below.

If there was no one available at the delivery address to receive the goods, please contact the courier or Royal Mail at the number shown on their "unable to deliver" card.

For all delivery methods, please inform us within 21 days if you have not received your expected goods. We regret that we are not able to accept claims for non-delivery after this period of time.

Thank you for visiting our web site. This policy tells you how we use personal information collected at this site. Please read this policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in the policy. These practices may be changed, but any changes will be posted will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally information, like names, postal addresses, e-mail addresses, etc., when voluntarily submitted by our visitors.The information you provide is used to fulfil your specific request unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We will share information with government agencies to assist in fraud prevention or investigation. We will do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

Commitment to Data Security

Your personally identifiable information is kept secure.Only authorized employees and contractors (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Peter Stanley Training Ltd

26 Kingshill Avenue

Kingshill

West Malling

Kent

ME19 4AE

Email: info@peterstanleytraining.com

Telephone:01732424230

We reserve the right to make changes to any of these policie Any changes will be posted here.

 You can obtain a written copy of any of these policies by writing to us at the address above.